Change & Cancel

Articles

What does it cost to cancel my accommodation?
This depends on each specific reservation and t...
I need to cancel, but I do not have a cancellation insurance in my booking?
If you want to cancel, the terms and conditions...
How quickly can I get a refund if I submit an approved medical certificate?
Repayment normally takes place within 5-7 worki...
I have just made changes in my booking, but my booking has not been updated?
Please note that our system is going to be upda...
I have cancellation insurance, and want to cancel due to illness. What do I need to do?
You must make the cancellation by email and the...
The hotel says that they can change my booking - what do I do?
If you wish to make a change in your booking yo...
I have booked a non refundable room - can I change the name in this booking?
No. This is an accommodation for special price ...